ClozeLoop for Google Meet

The ClozeLoop Google Meet integration lets your team score Meet calls against your ClozeLoop scorecard using the transcript Google Meet already produces. This guide covers connecting, using, and removing the integration.

What it does

Once a Google Workspace administrator connects Meet, reps see their own recent Meet calls inside ClozeLoop and can score any transcribed call in one click. ClozeLoop reads the Meet transcript and grades it against your team's scorecard.

Access is read-only. ClozeLoop never creates, modifies, or deletes anything in your Google Workspace.

Requirements

• A Google Workspace super administrator to connect the integration. It is connected once for the whole organization.
• A Google Workspace edition that includes Meet transcripts (Business Standard and above, most Enterprise and Education editions).
• Transcription turned on for the meetings you want to score. Meet only produces a transcript when the organizer has enabled it for that meeting or meeting space.

Connecting

A Workspace administrator does this once. There are two steps, both in your own Google Admin Console.

Step 1: connect your organization.

• Sign in to ClozeLoop and go to Admin, then Integrations.
• Click Connect Google Meet.
• In the Google window, sign in as a Workspace administrator, review the requested read-only permissions, and click Allow.
• The card shows Connected.

Step 2: approve ClozeLoop for your users.

Google requires an administrator to approve, in the Admin Console, the read-only permissions ClozeLoop may use for your users. The ClozeLoop card shows the exact values to paste until this is done.

• Go to admin.google.com, then Security, Access and data control, API controls, Manage domain-wide delegation.
• Click Add new.
• Paste the Client ID shown on the ClozeLoop card.
• Paste the OAuth scopes shown on the card. They are:

https://www.googleapis.com/auth/meetings.space.readonly, https://www.googleapis.com/auth/admin.directory.user.readonly

• Click Authorize.

Reps' calls appear in ClozeLoop within a few minutes. The approval can be removed from the same screen at any time.

Turning on transcripts

Google Meet does not have an organization-wide "always transcribe" setting. Transcription is chosen per meeting, and the choice carries to every call in the same meeting space, so each rep only needs to set it once for the meetings that matter.

• When scheduling in Google Calendar, open Video call options, then Meeting records, and check Transcribe the meeting.
• Do this on your booking-page event template and on any recurring meeting.
• During the call, the Transcribing indicator confirms it is on.

Calls without a transcript are listed in ClozeLoop as not scoreable, with a reminder to turn transcription on.

Using the integration

• Go to Call Reviews, then Zoom Integration. Zoom and Google Meet calls appear in one list, each marked with its source.
• Choose a scorecard, then click Score on a call.
• ClozeLoop fetches the transcript and grades the call. The row shows the score with a link to the full scorecard breakdown.

Each user sees only their own calls, matched by the email address on their Google Workspace account.

Removing the integration

You can disconnect from either side.

• From ClozeLoop: go to Admin, then Integrations and click Disconnect on the Google Meet card, then confirm.
• From Google: in the Admin Console, go to Security, Access and data control, API controls, Manage domain-wide delegation and remove the ClozeLoop entry. Optionally also remove ClozeLoop under Security, Access and data control, API controls, Manage third-party app access.

Removing the domain-wide delegation entry alone is enough to stop all access to your users' calls.

Data and privacy

How ClozeLoop handles Google Meet data is described in our Privacy Policy.

Troubleshooting

The Google Meet card shows a yellow "finish setup" panel. Step 2 above has not been completed, or the Client ID or scopes were pasted with a typo. Re-check the values on the card against the Admin Console entry.

A rep sees no Meet calls. Their ClozeLoop email address must match their Google Workspace email address. An administrator can set a different Google address for a user in ClozeLoop if the two differ. Also check that the rep organized Meet calls within the last 30 days.

A call is listed but cannot be scored. Transcription was not on for that meeting. Turn it on for the meeting space so future calls in it are transcribed.

The connection stopped working. An administrator can reconnect from Admin, then Integrations. If ClozeLoop's access was removed on the Google side, reconnecting restores it.