Effective August 15, 2026
These Terms of Use ("Terms") are a binding agreement between you and ClozeLoop, Inc. ("ClozeLoop", "we", "us") governing your use of the ClozeLoop platform, our websites, our browser extension, our integrations with third-party platforms, and related services (together, the "Services"). By accessing or using the Services you accept these Terms. If you do not agree, do not use the Services. You must be at least 18 years old.
If your organization has signed a written agreement with ClozeLoop covering the Services, such as a subscription or master services agreement, that agreement controls where it conflicts with these Terms, and these Terms apply to everything it does not address.
Separate terms apply to ClozeLoop Practice at practice.clozeloop.ai, which is offered under its own Terms of Service.
ClozeLoop provides sales enablement and coaching software, including call review and scoring, scorecards, learning paths, assessments, playbooks, practice role plays, and reporting. Features and limits vary by plan and by written agreement, and may change over time.
Access is typically provisioned by an administrator at your organization. You are responsible for your account, for the accuracy of the information you provide, and for activity under your credentials. Do not share accounts, impersonate another person or organization, or create accounts by automated means. Notify us promptly if you believe your credentials have been compromised.
Your administrator controls your workspace configuration, including who at your organization can see what. Managers, administrators, and coaches at your organization may be able to see content and results associated with you, according to how your organization has configured the Services.
You and your organization retain ownership of the content provided to the Services, including transcripts, recordings, playbook entries, uploaded files, notes, and scoring output derived from them ("Your Content"). You grant ClozeLoop a license to host, process, display, and transmit Your Content solely to operate, secure, and support the Services.
Recordings and transcripts of real conversations. ClozeLoop does not record, originate, or capture your conversations with other people. It does not join, dial into, or listen to your meetings or calls. Content from real conversations reaches us in one of two ways: you submit it, or an administrator at your organization has connected and authorized a third-party platform from which we retrieve it at the direction of an authorized user. In both cases, by providing or authorizing the retrieval of a recording or transcript, your organization represents and warrants that:
ClozeLoop processes what it receives on your instructions and relies on these representations. We have no obligation to investigate or verify the chain of consent for any content.
Practice role plays are recorded. Role plays work differently from real conversations, and we do record them. When you start a role play, the Services capture your microphone audio for that session, and record and transcribe it so the session can be scored and reviewed. The only participants are you and a simulated AI persona, so no other person is recorded and the consent representations above do not apply. You choose when a role play starts and ends.
Where your organization connects a third-party platform to ClozeLoop, an administrator authorizes the connection through that platform's own consent flow. ClozeLoop requests read-only access and makes no write, update, or delete calls to the connected platform. Access is limited to the permissions the administrator approves and may be revoked by the administrator at any time, from either side. Credentials for connected platforms are encrypted at rest and deleted when the integration is disconnected.
Your use of the third-party platform remains governed by your agreement with that provider. ClozeLoop is not responsible for the availability, accuracy, or practices of third-party platforms.
The Services use artificial intelligence to analyze and score sales content, including third-party language model and speech processing providers listed on our Sub-Processors page.
ClozeLoop does not train, fine-tune, or develop its own models on customer content, and does not use one customer's content to improve results for another customer. Language model providers used for scoring and analysis are configured so that content transmitted for analysis is not used for their model training. Certain other providers operate model improvement programs, which are described in our Privacy Policy, along with how a customer may request exclusion.
Scoring, analysis, and other AI output is decision support. It may be inaccurate, and it is not professional, legal, or financial advice. You are responsible for reviewing AI output before relying on it or acting on it, including in any employment-related decision.
You agree not to, and not to allow or assist anyone to:
Nothing in these Terms limits your right to describe your honest experience of the Services, publicly or privately, including criticism, reviews, ratings, and complaints to regulators. We do not ask you to waive that, and any provision purporting to do so would be void. This section addresses conduct, not opinion.
Because a breach of this section causes harm that money cannot fully repair, ClozeLoop is entitled to seek injunctive relief in addition to every other remedy, and may suspend or terminate offending accounts immediately.
The Services, including software, design, prompts, simulated personas, scoring systems, and methodology content including Triangle Selling materials, are owned by ClozeLoop or its licensors and protected by intellectual property law. These Terms grant a limited, revocable, non-exclusive, non-transferable right to use the Services for your organization's internal business purposes. No other rights are granted. If you send us feedback, we may use it without restriction or obligation.
Competitor names, methodology names, and other third-party marks that appear in your content or in generated scenarios are supplied by you or generated for realism. They belong to their owners and imply no affiliation or endorsement.
Availability of ClozeLoop products varies by product and by the channel through which the product is distributed. Except where we have expressly agreed otherwise in a written customer agreement, ClozeLoop products are not offered to, and are not intended for, individuals or organizations located in the European Union, the European Economic Area, the United Kingdom, or Switzerland. See Geographic Availability.
The Services are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted or error-free, or that results will translate to real-world sales outcomes.
To the maximum extent permitted by law, ClozeLoop will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for all claims relating to the Services is limited to the greater of $100 or the amounts paid to us for the Services in the 12 months before the claim arose. Where a written customer agreement specifies a different limitation, that agreement controls.
You will indemnify, defend, and hold ClozeLoop harmless from any claim, loss, or expense arising out of Your Content, including any recording or transcript submitted or retrieved under Section 4, your use of the Services in violation of these Terms, or your violation of law or third-party rights.
You may stop using the Services at any time. We may suspend or terminate access for breach of these Terms, unlawful use, or risk to the Services or other users. Where a written customer agreement governs your subscription, termination of that agreement is handled under its terms. Sections 4 and 6 through 13, and 15 through 16, survive termination.
Data handling after termination is described in Data Retention.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Any dispute arising out of these Terms or the Services will be resolved by binding individual arbitration administered by JAMS in Delaware, and you and ClozeLoop each waive the right to a jury trial and to participate in a class action. Either party may instead bring an individual claim in small-claims court, and ClozeLoop may seek injunctive relief in court for violations of Section 7 or 8. Where a written customer agreement specifies a different dispute resolution mechanism, that agreement controls.
Our Privacy Policy describes how we collect and use information and is part of these Terms.
We may update these Terms. Material changes will be notified in the product or by email, and continued use after the effective date is acceptance. Questions: info@clozeloop.com.